TELEHEALTH FAQ

Frequently Asked Questions

Telehealth services allow you to receive counseling, consultation, or support through the use of video conferencing or phone from the most convenient environment for you. 


Please read the FAQ thoroughly if you'll be visiting your doctor virtually.

 

HOW DO I ATTEND MY ONLINE APPOINTMENT?

Go to our "VSee Online Clinic" and 'Proceed as Guest' to enter the waiting room.  Your doctor will call you shortly.


When prompted, we recommend downloading the VSee software to your device.  Note that choosing to see your doctor through a web browser will limit the functionality of your video call (e.g. There will be no way to screen share or exchange resources during the visit).  


  • For desktops, download the app "Vsee."  

  • For mobile devices, download the app "VSee Clinic." If requested, enter the waiting room using the Room Code: 71XSL.

Apple App Store

Android Google Play


If it's your first video visit, please arrive 10 minutes early to test your video/audio input/output.  If you are using a desktop, you may make a TEST CALL here.

Keep your phone nearby in case there are audio difficulties and your doctor needs to call you.

WHAT IS THE ROOM CODE?

The mobile app Vsee Clinic will ask you for a room code.  

The Room Code is:  71XSL

I CAN'T LOG IN. IT SAYS 'INCORRECT USERNAME OR PASSWORD."

If you can't login to our VSee Clinic, just "Proceed as Guest" to enter the waiting room.  There is no need to create an account.

Otherwise, use the password reset function if needed. Your Username should be the same as your email address.

If you're using a mobile device, ensure you have downloaded the correct app:    "VSee Clinic" and enter the room code: 71XSL.

IS MY DEVICE COMPATIBLE? WHAT ARE THE SYSTEM REQUIREMENTS?

Standard desktop and smart device cameras should suffice for video visits. Ensure that you have a strong internet connection, and that you are are in a quiet and private place.  We highly recommend using a microphone headset to ensure audio quality (like this one).

HOW DO I GET A HOLD OF MY DOCTOR IF I AM HAVING TROUBLE ACCESSING MY VIDEO APPOINTMENT?

Call your doctor's extension:  Nevin Arora MD - (760) 650-2290 ext. 1999, Kristen LaMarca PhD - (760) 650-2290 ext. 2000. Leave a voice message if they are not immediately available by phone.

DOES MY INSURANCE COVER TELEHEALTH VISITS?

Many private insurances cover video visits with your doctor. Some insurances may cover visits by telephone (audio-only). Contact us to check your eligibility.


We also have a limited number of sliding scale slots for those who are not covered and cannot afford full fees.

Video visits with your doctor

  1. At the time of your appointment, visit our VSee Clinic here.  

  2. Sign in, or 'Proceed as Guest' to enter the waiting room. 

  3. Your doctor will then be able to video-call you.

If you need telephone visits (audio only), contact us to ensure you are covered.

 
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